Refund and Returns Policy

Thank you for choosing UrbanDine.online! We strive to provide you with the best service and delicious food. However, if you are not completely satisfied with your order, please review our Refund and Return Policy below.

1. Order Cancellation

• Before Preparation: If you wish to cancel your order, please contact us within 15 minutes of placing your order. If the order has not yet been prepared, we will process a full refund.
• After Preparation: Once your order has been prepared and dispatched, we cannot accept cancellations.

2. Refunds

• Incorrect Items: If you receive the wrong items in your order, please contact us within 30 minutes of delivery. We will either replace the incorrect items or issue a refund for the value of the incorrect items.
• Quality Issues: If your food arrives damaged, spoiled, or not as described, please take a photo and contact us within 30 minutes of delivery. We will assess the situation and may offer a replacement or refund.

3. Returns

Due to the nature of our food delivery service, we do not accept returns of food items once they have been delivered. However, if there are any issues with your order, please reach out to us, and we will do our best to resolve the matter.

4. Refund Processing

• Refunds will be processed to the original payment method within 3-5 business days after approval.
• You will receive a confirmation email once your refund has been processed.

5. Contact Us

If you have any questions or concerns about your order or our Refund and Return Policy, please reach out to us:

• Email: support@urbandine.online